GoTeepee Privacy Policy
1. Introduction
At GoTeepee, we are committed to protecting your personal data and ensuring transparency in how we handle it. This privacy policy explains what personal information we collect, why we collect it, and how we use it to provide a seamless and secure experience for our customers.
2. Who We Are
GoTeepee (“we”, “us”, “our”) operates as a data controller under the UK General Data Protection Regulation (UK GDPR) and relevant UK data protection laws.
3. What Personal Data We Collect
To facilitate bookings and customer service, we may collect the following information:
- Contact details: Name, phone number, email address, and home address.
- Booking details: Information related to your event, preferences, and hire requirements.
- Payment data: We collect necessary payment details to process transactions securely (but never store card details ourselves).
- Social media interactions: If you contact us via social media or engage with our posts, we may collect publicly available profile information.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To process bookings and keep you updated.
- To communicate with you regarding your enquiry or booking.
- To fulfil your hire agreement and provide event setup services.
- To improve our services based on customer interactions and feedback.
- To send promotional offers or event updates (only if you’ve opted in).
- To comply with legal obligations, such as financial record-keeping.
5. Legal Basis for Processing Your Data
We process your personal data under the following legal grounds:
- Contractual necessity: To fulfil our agreement when you hire from us.
- Legitimate interest: To manage our business operations, customer service, and marketing (where permitted).
- Consent: When you opt into promotional updates or marketing communications. You can withdraw consent at any time.
6. Who We Share Your Personal Data With
We never sell, trade, or rent your data to third parties. However, we may share it with trusted partners when necessary, including:
- Payment providers for secure transactions.
- IT service providers to maintain our website functionality.
- Accountants or auditors for regulatory compliance.
- Legal authorities when required by law.
7. Data Security Measures
We take strong security precautions to protect your personal data:
- Restricted access – Only authorised staff can handle personal data.
- Secure payment processing – We follow industry best practices to ensure safe transactions.
- Data encryption – Stored information is protected against unauthorised access.
- Regular security checks – We monitor systems to prevent breaches.
8. Cookies & Website Analytics
We use cookies to improve website performance and enhance user experience. These may track:
- Device type and browser information.
- Pages visited to understand user interactions.
- Traffic sources to optimise site functionality.
You can manage cookie settings in your browser at any time.
9. How Long We Retain Your Data
We keep personal data only as long as necessary for the purposes outlined in this policy:
- Booking and customer details: retained for up to 3 years after your last interaction.
- Payment records: kept for financial compliance (typically 6 years).
- Marketing preferences: stored until you opt out.
10. Your Rights Under UK GDPR
You have rights regarding your personal data, including:
- Access – Request a copy of the data we hold.
- Correction – Ask for inaccurate data to be updated.
- Erasure – Request deletion of personal data (where legally applicable).
- Restriction – Limit processing if you have concerns.
- Objection – Opt out of certain uses, like marketing.
To exercise these rights, contact us at [your email address].
11. Policy Updates
We may revise this policy periodically to reflect changes in data protection laws or our business practices. Any updates will be posted on our website.
12. Contact Information
For any privacy-related concerns or questions, please contact us at:
Email:Enquires@goteepee.co.uk